Privacy policy

This Privacy Policy governs the manner in which City Flora s.r.o. (https://www.onlinekvetinyjana.cz), collects, uses, maintains and discloses information collected from users (each, a "User"). This privacy policy applies to the Site and all products and services offered by City Flora s.r.o. and its affiliated partners.

City Flora s.r.o.

Rybná 716/24, Praha 1 - 110 00

Czech Republic

Company Registration Number: 02510499

VAT Number: CZ02510499

Essential information we collect
 

In operating our website, it is essential for us to capture some information about your device, such as your IP address and information related to your visit when you browse our site. For example, this might include time-stamp, the last page or product you visited, the indication that you logged in.
 

We do that in order to:

•  remember who you are after you log in so that you do not need to authenticate at each click;
•  monitor if our website is running with the high performance we are dedicated to providing;
•  let you browse between products without having to start back from the home page each click;
•  remember if you put something in your shopping cart before you decide to checkout;
•  control that your data is processed securely

Order information you expressly provide

If you buy something from our store, we will need specific information about you. To fully process your order and delivery the flowers or products you selected, we need your personal data such as your first and last name, your email address and your delivery and billing information. We also use your contact and order information to send you communication related to the processing of your order. We will ask you to provide this information in the checkout process and confirm that you are happy for us to have this information before completing your payment.

Partial Purchases

If you have started to buy one of our products, but have not completed the purchase, you may have provided partial information, such as your email. In that case, we might send you an email to remind you about your interest. If you are not comfortable in receiving further emails of this kind, we will give you a simple opportunity to opt-out. Your privacy means a lot to us and we will stop sending you these communications right away.

Reviews

If you have completed a purchase, we will send you an email to ask you to review the service we have provided. You can share your opinion with other customers.

How can you control your personal data?

If you are one of our customers who is in the EU, and we are specifically selling our products to the Member State where you are located, you have specific rights that we are honoured to enforce without undue delay. We are fully governed by the rules of GDPR.

How long do we keep your data?

We keep your data as long as you have an account with us. We also keep data for security investigations. Most importantly, we have specific obligations for fraud detection and tax reasons. Therefore, we might need to retain certain data even if you ask to delete it.

Our legal obligations when handling your data?

We might need to share your personal information to comply with applicable legal obligations. We need to provide sales reports to the local Tax Office in order to pay tax on any sales made online. To do this, we need to store information such as turnover, this is only possible by retaining such information, however personal information is not stored.

Contacting us regarding privacy matters?

City Flora s.r.o.

Rybná 716/24, Praha 1 - 110 00

Czech Republic

Company Registration Number: 02510499

VAT Number: CZ02510499

E: info@cityflora.cz

Do you need to lodge a complaint?

If you have a privacy complaint, you may log this with the National Commerce Inspectorate.

This document is valid from 01.01.2020